Posted in Common Man, Consumer, Democracy, Doctor, Government, Health, Hindustan, Human Tendency, India, Management Lessons, Patient, Politics, Security, Slogging, Strike, System, Victim, Violence

Strike a day keeps the Doctor away

It’s said that “An apple a day keeps the Doctor away” but it seems that in the present scenario a new proverb best suits in i.e. “Strike a day keeps the Doctor away”. To testify this, you just need to look around and you will realize that every now and then, there is news about some violent act between doctors and relatives of the patients in some part of the country. The end result of all such violent acts is that the doctors go on a strike when their basic demand for safety is not being heard by the responsible authorities and every time the common man is left to suffer in absence of the availability of doctors in hospitals for treatment.

After all such incidences the doctors unanimously complaints that they are being abused and assaulted by the relatives of the patients, while, on the contrary, the relatives of the patients accuses the doctors of their careless approach in treating the patients. This tension is building up since long and in the recent time, it has taken a more violent form. Now, we as a society have to decide whether we intend to continue with this sore relationship between the doctors and the patients and be a dumb spectator or else do we aim to bring an end to all this by implementing some drastic measures? So let us try to discuss this serious issue in this blog and find out the ultimate solution to this problem.

Doctors are not God but they are the one who cures us and saves our life. I have never seen God, but I am sure if the Almighty is present then two of the most important activities of their Key Results Area (KRA) would be to cure us of all the ailments and save our life. Hence, it would not be wrong on my part to say that “Even though Doctors are not God, but their act is Godly”. Now, with this serious responsibility of Godly Act, accompanies a lot of expectations “from and towards” a Doctor.

In a doctor’s profession, there is no room for any kind of mistakes. Hence, we can just imagine how cautious doctors need to be while dealing with each and every single patient of theirs. Ever tried to visualize that what will be our anxiety level if we have to work in our respective professions, with such thoughts running at the back of our mind 24X7? Don’t you think that most of us will panic or try to run away from such situation? But the doctor’s can’t afford to and neither do so, they are right there fighting with their anxieties and fatigue day in, day out.

Yet, doctors are not machines, they are indeed humans and chances of “unintentional mistakes” are always likely to happen. Many a time, unlike others, doctors don’t even get a second chance to rectify their unintentional mistakes. The doctors are in fact always walking on burning embers. In spite of all these hardships faced at their end what they get in return? Mind it; herewith I am only talking about the honest and committed doctors. Isn’t it expected from each one of us to at least show some courtesy and give them the much-deserved respect? Is it too much to ask for? Forget about showing respect, some of us don’t even think twice before pointing the finger towards the honest and committed doctors as well? Is this the way a civilized society should behave?

Obviously, one can very well counter that it is their duty and the doctors are being paid for their job and that they are not doing any kind of social service. But trust me, to be an honest and committed doctor it takes more than simply performing the set KRAs. Most of the time these doctors have to go out-of-the-way and undertake tasks which are over and above the so-called KRAs. Now, what inspires them to do so? Believe me, it has nothing to do with earning money but the very thought of helping the patients to recover and get well soon ignites the soul of these honest and committed doctors.

Having said all the above things, we still can’t discard the presence of corrupt and careless doctors in our system altogether. And for that matter, there are corrupt and careless professionals in every field. But this doesn’t mean that we have the right to abuse or assault any doctor when we are not satisfied with their work. Whatever may be the circumstances, no one has the right to take law in their hand. Instead, if we have any complaint against any person then we should register the same with the designated authority, rather than be opting for violent means to let our voice heard.

However, time and again, we hear and witness incidences where either the doctors are being abused and assaulted for not performing their duties diligently or else the patient’s relatives complain about being ill-treated/careless approach by/of the doctors. Now a very valid question strike our mind that should this be the way to treat someone whom we consider next to God, and, at the same time, is such behaviour expected from highly educated professionals like doctors?

The reality is that fault is at both the ends. On one hand, we as a society are responsible for not condemning such violent behaviour of the relatives of the patients or for not standing against the mob that is abusing and assaulting the doctors. On the other hand, the few corrupt and careless doctors are actually bringing disgrace on the name of the entire medical fraternity and it is because of them, that at times, even the innocent doctors are being accused and assaulted for something which they were not involved in or for something that was not in their hands. Similarly, many times, it is seen that just because of the careless approach of some of the doctors, patients have to suffer a lot and also there are cases reported where the patients have even lost their life due to this careless behaviour of the doctors.

So what is the resort available for the innocent doctors against such violent acts? Normally in response to such assaults, the doctors often go on strike when their demand to provide adequate security at the workplace is not heard by the responsible authorities, as well as, the government. But is strike the only mean to get their demands heard and met? And the big question is that are strikes justifiable at all, more importantly in fields like medical which affects the life of living beings?

Similarly, who should the patient and their relatives look upon, when a corrupt or careless doctor doesn’t perform their duty diligently? Often, it is seen that the pain-stressed relatives of patients who are expecting immediate response lose their temper because no one is available to attend the patient or answer their queries and eventually the situation gets out of control.

Before we dig into any kind of solution to solve this issue, one thing should be made extremely clear that irrespective of the circumstances, no one has the right to take law in their hand, be it the doctors or be it the patients and their relatives. But does it mean that we are helpless and could not devise a system which keeps mobs out of the workplace and, at the same time, ensures that all those who are responsible performs their duty diligently?

It’s a high time we need a onetime solution to control such chaotic situation occurring every now and then on the hospital premises. If we are not able to control it now, then this situation is definitely going to aggravate in the near future and in turn, it’s surely going to widen the gap between the doctors and the patients and thereby resulting in a sour relationship. All this is ultimately going to affect the treatment of the patients.

Solution – As a layman, what I think is that to control all such issues a mechanism should be developed which results in a win-win situation for both the parties. I suggest the following measures for controlling such unwanted chaotic situation at a place like a hospital, which should be peaceful all the times –

  1. First of all, surveillance and security should be mandatorily available at each hospital premises, without fail. This will help the doctors in treating the patients without being scared of getting abused or assaulted by anyone. This will further ensure that the situation remains under control all the time and in case anyone tries to take law in their hand then such persons are identified with ease and are punished for their acts. This will not only control the situation but also help in creating a “fear of being watched” in the minds of all those who even think of taking law in their hand.
  1. Secondly, a system should be in place which keeps the track of every single activity from the time a patient arrives in the hospital premises i.e. enters the hospital. Do note that this tracking should start once the patient arrives in the hospital i.e. even before the admission of the patient. This will automatically help in resolving some of the major issues raised by the patients and their relatives i.e. the patient was not attended on time or the doctors were not available or were careless in their approach towards treating the patient.

These are very basic solutions and wouldn’t take much time to implement. The only thing that is required is the right intention and willingness on the part of the responsible authorities to resolve this chronic issue. Sooner the better they realize the importance of resolving this issue and take right decisions in this regard. Do note that without bringing some drastic changes in the system this tension is not going to ease up, rather it is going to aggravate with each passing day. So it is my earnest request to the responsible authorities that in the larger interest of the medical fraternity, as well as, the common men they should take the desired steps at the earliest.

I hope that the responsible authorities take this issue very seriously and also take actions to ensure that no such situation occurs in the future. I urge everyone to behave in a civilized manner and never take law in their hands. If you think that someone has deliberately caused harm to you or to someone else then you should register your complaint on the right platform with the designated authority, rather than getting into violence mode. At the same time, I would like to request every doctor that please perform your duty with utmost dedication and keep up the good work you all are known for. Let the doctors do their Godly Act in a peaceful condition and let the society be benefitted from the honest and committed doctors in the right way.

God Bless you all!

Stay in touch.

Peyush Jain